• What shipping services do you offer to merchants?

  JustShip currently offers 3 services from Singapore for merchants: ⚡ Express — Worldwide 📮 Standard (USA) — USA only (Only For E-Commerce Sellers) ✉️ Postal — US, AU, CA, UK, EU, MY, HK, JP & more (Only For E-Commerce Sellers) ⚠️ Important USA change (effective Aug 29, 2025) The U.S. is suspending the de minimis threshold (previously USD 800). From Aug 29, 2025, all shipments to the USA may be subject to duties and taxes. To help you plan, our services aFeatured

• Pick-Up for E-commerce

  Express: Free pick-up, no minimum shipments required Postal: $8 fee for same-day or next-day pickup to our warehouse, waived for three or more shipments Standard: $8 fee for same-day or next-day pickup to our warehouse, waived for three or more shipments To book a slot for pick up, fill up our shipment form by 930pm, a day before your preferred collection date. Pick-ups are available on Mondays-Saturdays. We will not be able to accommodateFew readers

• IOSS for E-Commerce Shipments to EU

  To help e-commerce sellers comply with EU regulations, JustShip offers three options: Use Your Own IOSS Number Use JustShip’s IOSS Account DDU (Delivered Duty Unpaid / Post-paid VAT) What is IOSS, and Why Does It Matter? The Import One-Stop Shop (IOSS) is a system introduced by the European Union to simplify VAT collection for low-value goods (under €150) shipped to EU customers. Rather than managing separate tax obligations for each EU country, IOSS enablesFew readers

• E-Commerce Store Integrations

  We're thrilled to announce the launch of our integration with Shopify! Not using Shopify? Join our waitlist for other store integrations. Benefits of Our Integration: 1. Seamless Order Transfer 🔄: Your customers' orders from your e-commerce platform will automatically sync to your JustShip cart for review and shipment. Forget about manual entry of recipient addresses and item details, and save yourself both time and cost. **2. Auto Update TrFew readers

• Insurance for E-Commerce

  At JustShip, we offer: Enhanced liability coverage for Express Shipments – For 2.4% of your declared item value, you can increase the maximum compensation for loss or damage. (max. $100; up to $1,000 with insurance) Maximum liability of up to declared value (max. $100) for Standard Shipments. Maximum liability of up to declared value (max. $68) for Postal Shipments. However, the insurance is subject to certain terms and conditions. Items of extraordinary value, such as precious gemstoneFew readers

• My Standard/Postal shipment is not moving - what can I do?

  Why your shipment looks like it's not moving: A quiet tracking page doesn't mean your shipment has stopped. Standard and Postal shipments take a longer route with more stops and handovers between carriers, so there can be short gaps between updates. As long as tracking keeps moving over time, even slowly, your shipment is on its way. If your shipment seems stuckFew readers

• Submitting Recipient Details

  We understand that sometimes you might not have complete recipient details. However, having comprehensive recipient information - including a valid phone number and email address - can be crucial for a smooth delivery process, particularly so if you're shipping to a company for e-commerce orders or corporate transactions. Courier services like FedEx, as well as customs authorities, may need to reach out to the recipient for additional information during the customs clearance process. This cFew readers

• Common E-Commerce Add-Ons

  At JustShip, we understand that e-commerce customers have unique shipping needs. While our current form keeps simplicity in mind, we're developing a more comprehensive platform for advanced shippers. Here are some popular add-ons we're already working to include in the shipment form, and how you can use these add-ons in the interim: HS Code, Tax Number, or EORI Number - Include these identifiers in the 'Remarks' section, e.g., "HS Code: 2345". Recipient Address Change - Should youFew readers

• Registering as an E-commerce Seller

  You can sign up for an account via our website here: https://www.justship.sg/register . If you’re an e-commerce seller, be sure to select “Selling e-commerce” during registration. You’ll be asked to provide some basic details about your business — such as what you sell, where you sell it, and typical shipment info. Why do we ask for this? E-commerce sellers get access to: Special featuFew readers

• Shipping to the USA: Postal or Standard? 🇺🇸

  Not sure which service to choose? Here's how to pick: If your shipment... We recommend Is lightweight and keeping shipping costs low is your priority ✉️ Postal Needs to arrive sooner 📮 Standard Is higher value 📮 Standard You need help if your shipment is delayed or has a delivery issue 📮 Standard Around 0.5kg or heavier ⚖️ Compare both on your dashboard At a glance ✉️ Postal Great option if you're looking for the lowest shipping cost, eFew readers

• My Standard/Postal shipment arrived damaged

  If your Standard or Postal shipment arrived damaged, you can file a claim for the damaged contents. What's covered Only damage to the contents is covered. Damage to external packaging is not. Before you file Please have the following ready: Shipment ID Tracking number Description of the contents Declared value of the contents Proof of value Photos of the outer packaging Photos of the damaged item How to file Submit a damage claim here: [Standard damage claim form]Few readers