• What Countries Do You Ship From and To?

  All shipments are shipped exclusively from Singapore. ❌ We do not: Provide shipping services from other countries, or Support import shipments into Singapore. We offer international air shipping to most countries worldwide, with the exception of the following: Afghanistan Andorra Belarus Comoros Central African Republic Cuba Equatorial Guinea Falkland Islands Guinea-Bissau Iraq Iran Israel Sierra Leone Johnston Island Réunion Syria Kiribati YeFew readers

• Where can I provide the tax ID/EORI/VAT number?

  If you would like to include your Tax ID, EORI, or VAT number for your shipment, you can easily do so by following these steps: Fill out your online shipment form as usual. Before making payment for your order, find the Comments box provided in the form. Leave your Tax ID, EORI, or VAT number in the comment box. If you have already filledFew readers

• Do you offer discounts?

  At JustShip, our shipping rates are already highly competitive — making international delivery affordable has always been a core part of our mission. Because of this, we do not offer additional discounts on our regular pricing. The only exceptions are for e-commerce sellers and bulk shipments. If you’re an online seller, you can receive preferential rates by signing up with us as a business shipper. If you're planning a bulk shipment — for example, sending a large number of parcelsFew readers

• What Should I Do If My Recipient’s Address Is Not in English?

  If your recipient's address is written in a language other than English (e.g. Chinese, Japanese, Korean, etc.), you’ll need to translate it into English when filling up our shipment form. Why Is This Necessary? Our couriers are unable to process shipment details written in non-English characters. This includes recipient names, addresses, and city names. Submitting an address in a non-English script may result in a failed or delayed shipment, which is why we do not allow non-english addFew readers

• How do I describe my item when filling out the shipment form?

  Your item description should be clear, specific, and detailed — while remaining easy to understand. Customs authorities around the world rely on your declared description to assess whether your shipment can enter the destination country. In recent years, customs checks have become increasingly stringent. Shipments with vague, generic, or inaccurate descriptions are now far more likely to be flagged, delayed, or returned. To help avoid these issues, we’ve implemented a minimum of 20 charactersFew readers

• What are your shipping options?

  We currently offer three shipping services from Singapore: Express - Available worldwide Best for time-sensitive shipments that need to arrive quickly. Suitable for high-value shipments, benefiting from fewer handling points, optional insurance coverage, and the option for direct signature upon delivery. Care packages, where senders wish to cover taxes and avoid the hassle of purchasing packing materials for one-off or a few shipments. Shipments with unpacked items, benefitting fSome readers

• How much does it cost to ship?

  We charge based on either a parcel’s actual weight or volumetric weight ((Length x Width x Height) / 5000), whichever is higher. You may fill in the dimensions of your parcel into our rate calculator to get a quick quote for your shipment. You may also indicate if you require insurance and packing services in the link above. 🚚 Sending multiple packages? If you're sending more than one item, we recommend using our Shipment Form (https://www.juFew readers

• Delivery Time and Tracking

  After you place your order, JustShip takes 1-2 working days to process your shipment. Once shipped, your parcel typically reaches its destination within 2-4 business days. In total, delivery usually takes 2-5 working days (excluding weekends and holidays). Please note that delays can happen due to factors like bad weather 🌧️ or customs clearance 🛃. You can monitor the movement of your shipment in two easy ways: JustShip Dashboard: Log in to your JustShip account, click on your orPopular

• Understanding Customs Notifications & Instructions

  If you find no specific instructions in the parcel tracking details, your shipment may smoothly proceed without further action needed. Our suggestion is to patiently await potential guidance from Customs, unless the delay persists for another 3 days. Sometimes, they already have guidance on your shipment and the information is still making its way to shippers/Few readers

• Is my recipient required to sign upon receiving the package?

  However, if you wish to ensure that someone at the recipient's address signs for the package, we offer a direct signature service for an additional fee of $7. To request this service, please feel free to contact us via WhatsApp or email at hello@justship.sg with your order ID after placing your order.Few readers