Pick-Up for E-commerce

1. Express: Free pick-up, no minimum shipments required
2. Standard: $8 fee for same-day or next-day pickup to our warehouse, waived for three or more shipments
3. Postal: $8 fee for same-day or next-day pickup to our warehouse, waived for three or more shipments

To book a slot for pick up, fill up our shipment form by 930pm, a day before your preferred collection date. Pick-ups are available on Mondays-Saturdays.

We will not be able to accommodate our customers' time preference for pick-ups as we follow strictly to our delivery partner's route and timing. To prepare you for the parcel collection, you will receive a message with the ETA (3-hour time frame) notification of your pick-up on the same morning.

If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!

Find out more about rescheduling and cancellation of pick up here.

How should I prepare my parcels?

For Express Shipments

Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name.

You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items.

For Standard & Postal Shipments ____

Once you have submitted the online shipment form, you will receive a shipment ID for each shipment.

You can then download your labels directly from your Orders Page, print them on a 4"x6" thermal label printer, and attach them to your packages right away.

With the labels generated, you’ll get your tracking numbers almost instantly!

Updated on: 27/02/2025