Articles on: 💹 Merchants


To book a slot for pick up, fill up our shipment form by 930pm, a day before your preferred collection date. Pick-ups are available on Mondays-Saturdays.

We will not be able to accommodate our customers' time preference for pick-ups as we follow strictly to our delivery partner's route and timing. To prepare you for the parcel collection, you will receive a message with the ETA (3-hour time frame) notification of your pick-up on the same morning.

If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!

Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items.

For more frequently asked questions on pick ups, check out our support page here!

Updated on: 19/12/2023

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