Pick-Up
To book a slot for pick up, fill up our shipment form by 930pm, a day before your preferred collection date. Pick-ups are available on Mondays-Saturdays.
We will not be able to accommodate our customers' time preference for pick-ups as we follow strictly to our delivery partner's route and timing. To prepare you for the parcel collection, you will receive a message with the ETA (3-hour time frame) notification of your pick-up on the same morning.
If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!
Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items.
For more frequently asked questions on pick ups, check out our support page here!
We will not be able to accommodate our customers' time preference for pick-ups as we follow strictly to our delivery partner's route and timing. To prepare you for the parcel collection, you will receive a message with the ETA (3-hour time frame) notification of your pick-up on the same morning.
If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!
Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items.
For more frequently asked questions on pick ups, check out our support page here!
Updated on: 19/12/2023
Thank you!