Question 1

What shipping services do you offer to merchants?

Accepted Answer

JustShip currently offers 3 services from Singapore for merchants:

Q: What Gifts Can I Ship?

<p>Before sending gifts overseas, it’s important to check whether your item is allowed into the destination country. Import regulations vary, and some items may be considered prohibited, restricted, or controlled depending on local laws.</p> <h6 id="starthere">Start here:</h6> <p><a href="https://www.justship.sg/what-gifts-can-i-ship">What Gifts Can I Ship</a> 🎁 This guide walks you through commonly shipped gift items — from festive food and beauty products to electronics and handmade crafts — and highlights key restrictions for popular destinations. Whether you're sending a care package, birthday surprise, or holiday goodies, you’ll learn what’s allowed, what to avoid, and how to prevent customs delays.</p> <p>If you need more tailored guidance, try our <em>Can I Ship?</em> checker: 👉 Use the Checker: <a href="https://www.justship.sg/dashboard/can-i-ship?_gl=1*x39678*_gcl_au*MjEwNTc4ODc2Mi4xNzQ3NjQxNzU1LjM1Mzk1NzcxNS4xNzUwNDEwMDM5LjE3NTA0MTAwMzg.">https://www.justship.sg/dashboard/can-i-ship</a></p> <h6 id="whatthecanishiptooldoes">What the ‘Can I Ship?’ Tool Does:</h6> <p>This tool helps you quickly assess if your gift item is generally accepted for shipping, based on:</p> <p>✅ Live courier policies (FedEx, UPS) ✅ Country-specific import rules and restrictions ✅ Dangerous goods screening (e.g. batteries, liquids, aerosols)</p> <p>It’s a useful way to identify red flags early and avoid failed or delayed shipments.</p> <h6 id="importantdisclaimer">⚠️ Important Disclaimer:</h6> <p>The Can I Ship? checker is based on our past shipping experience and the most up-to-date information available from our courier and cus</p>

Q: Pick-Up: Scheduling, Rescheduling, Cancellation

<h1 id="howtoscheduleapickup">How to schedule a pick-up:</h1> <p>At JustShip, we offer convenient pick-up services in Singapore for our shippers!</p> <p><strong>To book a slot for pick up, fill up our</strong> <a href="https://www.justship.sg/create-shipment">shipment form</a> <strong>by</strong> <strong>9:30pm, the day before your preferred collection date.</strong> Pick-ups are between 9:00am to 6:45pm from Monday to Friday, and on 9:00am to 4:30pm on Saturday. <em>(excluding public holidays)</em></p> <p>⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper</p> <ul> <li>To prepare you for the parcel collection, you will receive a message with the ETA (2-hour time frame) notification of your pick-up on the same morning.</li> <li>Even if you are unable to commit to the time slot given, you may simply choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!</li> </ul> <h3 id="arepickupsfree">Are pick-ups free?</h3> <p>Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us. For certain pick up locations in Singapore, additional surcharges may apply due to access restrictions, administrative requirements, or time-sensitive arrangements. For more information, visit our article <a href="https://support.justship.sg/en/article/special-locations-additional-pick-up-surcharge-what-to-note-1vpcq5f/">here</a>.</p> <p>Besides getting ready your unpacked/packed items, do indicate on your p</p>

Q: Delivery Time and Tracking

<p>After you place your order, JustShip takes 1-2 working days to process your shipment.</p> <p>Once shipped, your parcel typically reaches its destination within 2-4 business days. <strong>In total, delivery usually takes 2-5 working days (excluding weekends and holidays).</strong></p> <p>Please note that delays can happen due to factors like bad weather 🌧️ or customs clearance 🛃.</p> <p><strong>You can monitor the movement of your shipment in two easy ways:</strong></p> <ol> <li>JustShip Dashboard: Log in to your JustShip account, click on your order, and follow the tracking link to http://justship.sg/tracking using your Shipment ID 🔍.</li> <li>Courier Tracking Emails: Once your parcel is handed over to the courier, you’ll receive tracking updates directly from them via email 📧.</li> </ol>

⚡ Express — Worldwide
📮 Standard (USA) — USA only (Only For E-Commerce Sellers)
✉️ Postal — AU, CA, NZ, UK & 20 EU countries (Only For E-Commerce Sellers)

⚠️ Important USA change (effective Aug 29, 2025)

The U.S. is suspending the de minimis threshold (previously USD 800). From Aug 29, 2025, all shipments to the USA may be subject to duties and taxes. To help you plan, our USA services and duties/taxes handling are updated below.

| | ⚡ Express | 📮 Standard (USA) - Only For E-Commerce Sellers | ✉️ Postal (AU/CA/UK/NZ/EU) - Only For E-Commerce Sellers | | ---- | | Service Availability | Worldwide | USA only (see rates) | AU, CA, NZ, UK & 20 EU countries | | Turnaround (est)* | 2–5 working days | 6–10 working days | 10–14 working days | | Charge By | Actual or volumetric weight (whichever higher) | Actual or volumetric weight (whichever higher), 0.25 kg increments (≤ 5 kg) | Actual weight, 0.25 kg increments (≤ 2 kg) | | Weight Limit | No limit | ≤ 5 kg | ≤ 2 kg | | Size Limit | No limit, additional handling charge may be applicable for package that measures above 121cm | < 39 x 36 x 54 cm | Sum ≤ 90 cm, longest side ≤ 60 cm | | Tracking | End-to-end | End-to-end

Question 2

Pick-Ups

Accepted Answer

| At JustShip, we value your time and convenience. Our pick-up service is designed to be hassle-free and flexible, aligning with your schedule.

Here's everything you need to know:

${color}[#ff6600](Booking Your Pick-Up Slot) Easy & Efficient

How to Book: Fill up our shipment form by 9:30 pm, a day before your preferred collection date.
Availability: Pick-ups are available on Mondays-Saturdays.

${color}[#ff6600](Timing & Coordination) We're on Our Way

No Personalized Timing: We adhere strictly to our delivery partner's route, so specific time preferences cannot be accommodated.
ETA Notification: You'll receive a message on the pick-up day, providing a 3-hour time frame, so you can be prepared.

${color}[#ff6600](Can't Be There? No Problem) Safe Alternative Options

Safe Place Option: If you can't commit to the time slot, you can leave your items at a safe place (e.g., shoe rack/riser) and let us know.

${color}[#ff6600](Preparing Your Package) Here's What You Need

Packed/Unpacked Items: Have them ready for collection.
Labeling: Indicate the order ID and recipient's name on the package or on a piece of paper/post-it attached to the items.
No signature or handover needed – just leave the items outside your doorstep. We’ll handle the rest! 👍

![](https://storage.crisp.chat/users/help

Question 3

What Gifts Can I Ship?

Accepted Answer

Before sending gifts overseas, it’s important to check whether your item is allowed into the destination country. Import regulations vary, and some items may be considered prohibited, restricted, or controlled depending on local laws.

Start here:

What Gifts Can I Ship 🎁 This guide walks you through commonly shipped gift items — from festive food and beauty products to electronics and handmade crafts — and highlights key restrictions for popular destinations. Whether you're sending a care package, birthday surprise, or holiday goodies, you’ll learn what’s allowed, what to avoid, and how to prevent customs delays.

If you need more tailored guidance, try our Can I Ship? checker: 👉 Use the Checker: https://www.justship.sg/dashboard/can-i-ship

What the ‘Can I Ship?’ Tool Does:

This tool helps you quickly assess if your gift item is generally accepted for shipping, based on:

✅ Live courier policies (FedEx, UPS) ✅ Country-specific import rules and restrictions ✅ Dangerous goods screening (e.g. batteries, liquids, aerosols)

It’s a useful way to identify red flags early and avoid failed or delayed shipments.

⚠️ Important Disclaimer:

The Can I Ship? checker is based on our past shipping experience and the most up-to-date information available from our courier and cus

Question 4

Pick-Up: Scheduling, Rescheduling, Cancellation

Accepted Answer

How to schedule a pick-up:

At JustShip, we offer convenient pick-up services in Singapore for our shippers!

To book a slot for pick up, fill up our shipment form by 9:30pm, the day before your preferred collection date. Pick-ups are between 9:00am to 6:45pm from Monday to Friday, and on 9:00am to 4:30pm on Saturday. (excluding public holidays)

⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper

To prepare you for the parcel collection, you will receive a message with the ETA (2-hour time frame) notification of your pick-up on the same morning.
Even if you are unable to commit to the time slot given, you may simply choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!

Are pick-ups free?

Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us. For certain pick up locations in Singapore, additional surcharges may apply due to access restrictions, administrative requirements, or time-sensitive arrangements. For more information, visit our article here.

Besides getting ready your unpacked/packed items, do indicate on your p

Question 5

Drop-Off: When and How?

Accepted Answer

You may drop off your parcels at our warehouse, but do fill out our shipment form here to schedule an appointment beforehand as we do not accept walk ins.

📍 Drop-off Address: 18 Howard Road, #07-02, Singapore 369585

⏱️ Drop-off Hours (by appointment only)

Monday, Tuesday, Thursday, Friday: 9:30 AM – 4:30 PM Wednesday: 1:30 PM – 4:30 PM (Closed on public holidays)

❗️We do not accept walk-ins. Please do not visit without a confirmed Shipment ID and drop-off appointment.

Kindly be informed that our warehouse is not open to the public and we only accept parcels from shippers who have already placed an order and scheduled a drop-off appointment. To avoid disappointment, please do not visit without a valid Shipment ID or appointment.

💳 Payment Methods

We do not accept cash payments at our warehouse.

Available payment methods are:

PayNow (no extra charge)
Credit Card (additional 3% fee applies)

Please make payment through our website during the shipment form process to fully create your order.

Arranging for an external delivery for your urgent shipment?

Instead of dropping off your items in person, you may choose to opt for your own external delivery service to have your urgent package delivered straight to our warehouse.

Prior to your parcel delivery, do fill up our shipment form, arrange for a drop off, and inform us on WhatsApp so we know w

Question 6

Delivery Time and Tracking

Accepted Answer

After you place your order, JustShip takes 1-2 working days to process your shipment.

Once shipped, your parcel typically reaches its destination within 2-4 business days. In total, delivery usually takes 2-5 working days (excluding weekends and holidays).

Please note that delays can happen due to factors like bad weather 🌧️ or customs clearance 🛃.

You can monitor the movement of your shipment in two easy ways:

JustShip Dashboard: Log in to your JustShip account, click on your order, and follow the tracking link to http://justship.sg/tracking using your Shipment ID 🔍.
Courier Tracking Emails: Once your parcel is handed over to the courier, you’ll receive tracking updates directly from them via email 📧.

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