Question 1

What shipping services do you offer?

Accepted Answer

We currently offer three shipping services from Singapore:

Express - Available worldwide

Best for time-sensitive shipments that need to arrive quickly.
Suitable for high-value shipments, benefiting from fewer handling points, optional insurance coverage, and the option for direct signature upon delivery.
Care packages, where senders wish to cover taxes and avoid the hassle of purchasing packing materials for one-off or a few shipments.
Shipments with unpacked items, benefitting from our professional in house packing service

Standard - (only to US, exclusive to e-commerce partners) ${color}#d30909 Temporarily Suspended)

Suitable for non-urgent shipments, offering an affordable solution for e-commerce sellers.
Instant tracking & easy fulfillment: labels are available for immediate download after ordering, so tracking numbers can be provided right away. Especially beneficial for sellers on eBay, Etsy, Shopify, and similar platforms that require quick fulfillment.
Competitive shipping rates: Cost-effective for parcels between 0.1kg to 8kg, charged based on actual or volumetric weight, whichever is higher.

Postal - Available to EU, CA & US ( exclusive to e-commerce partners)

Suitable for non-urgent shipments, offering an affordable solution for e-commerce sellers.
Instant tracking & easy fulfillment: labels are available for immediate download after order

Question 2

Pick-Ups

Accepted Answer

| At JustShip, we value your time and convenience. Our pick-up service is designed to be hassle-free and flexible, aligning with your schedule.

Here's everything you need to know:

${color}[#ff6600](Booking Your Pick-Up Slot) Easy & Efficient

How to Book: Fill up our shipment form by 9:30 pm, a day before your preferred collection date.
Availability: Pick-ups are available on Mondays-Saturdays.

${color}[#ff6600](Timing & Coordination) We're on Our Way

No Personalized Timing: We adhere strictly to our delivery partner's route, so specific time preferences cannot be accommodated.
ETA Notification: You'll receive a message on the pick-up day, providing a 3-hour time frame, so you can be prepared.

${color}[#ff6600](Can't Be There? No Problem) Safe Alternative Options

Safe Place Option: If you can't commit to the time slot, you can leave your items at a safe place (e.g., shoe rack/riser) and let us know.

${color}[#ff6600](Preparing Your Package) Here's What You Need

Packed/Unpacked Items: Have them ready for collection.
Labeling: Indicate the order ID and recipient's name on the package or on a piece of paper/post-it attached to the items.
No signature or handover needed – just leave the items outside your doorstep. We’ll handle the rest! 👍

![](https://storage.crisp.chat/users/help

Question 3

What Gifts Can I Ship?

Accepted Answer

Before sending gifts overseas, it’s important to check whether your item is allowed into the destination country. Import regulations vary, and some items may be considered prohibited, restricted, or controlled depending on local laws.

Start here:

What Gifts Can I Ship 🎁 This guide walks you through commonly shipped gift items — from festive food and beauty products to electronics and handmade crafts — and highlights key restrictions for popular destinations. Whether you're sending a care package, birthday surprise, or holiday goodies, you’ll learn what’s allowed, what to avoid, and how to prevent customs delays.

If you need more tailored guidance, try our Can I Ship? checker: 👉 Use the Checker: https://www.justship.sg/dashboard/can-i-ship

What the ‘Can I Ship?’ Tool Does:

This tool helps you quickly assess if your gift item is generally accepted for shipping, based on:

✅ Live courier policies (FedEx, UPS) ✅ Country-specific import rules and restrictions ✅ Dangerous goods screening (e.g. batteries, liquids, aerosols)

It’s a useful way to identify red flags early and avoid failed or delayed shipments.

⚠️ Important Disclaimer:

The Can I Ship? checker is based on our past shipping experience and the most up-to-date information available from our courier and cus

Question 4

Drop-Off: When and How?

Accepted Answer

You may drop off your parcels at our warehouse, but do fill out our shipment form here to schedule an appointment beforehand as we do not accept walk ins.

📍 Drop-off Address: 18 Howard Road, #07-02, Singapore 369585

⏱️ Drop-off Hours (by appointment only)

Monday, Tuesday, Thursday, Friday: 9:30 AM – 4:30 PM Wednesday: 1:30 PM – 4:30 PM (Closed on public holidays)

❗️We do not accept walk-ins. Please do not visit without a confirmed Shipment ID and drop-off appointment.

Kindly be informed that our warehouse is not open to the public and we only accept parcels from shippers who have already placed an order and scheduled a drop-off appointment. To avoid disappointment, please do not visit without a valid Shipment ID or appointment.

💳 Payment Methods

We do not accept cash payments at our warehouse.

Available payment methods are:

PayNow (no extra charge)
Credit Card (additional 3% fee applies)

Please make payment through our website during the shipment form process to fully create your order.

Arranging for an external delivery for your urgent shipment?

Instead of dropping off your items in person, you may choose to opt for your own external delivery service to have your urgent package delivered straight to our warehouse.

Prior to your parcel delivery, do fill up our shipment form, arrange for a drop off, and inform us on WhatsApp so we know w

Question 5

Pick-Up: Scheduling, Rescheduling, Cancellation

Accepted Answer

How to schedule a pick-up:

At JustShip, we offer convenient pick-up services in Singapore for our shippers!

To book a slot for pick up, fill up our shipment form by 9:30pm, the day before your preferred collection date. Pick-ups are between 9:00am to 6:45pm from Monday to Friday, and on 9:00am to 4:30pm on Saturday. (excluding public holidays)

⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper

To prepare you for the parcel collection, you will receive a message with the ETA (2-hour time frame) notification of your pick-up on the same morning.
Even if you are unable to commit to the time slot given, you may simply choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!

Are pick-ups free?

Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us.

Besides getting ready your unpacked/packed items, do indicate on your package your Shipment ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items. For more frequently asked questions on pick ups, check out o

Question 6

Will you help to pack or seal up my parcel during pick-up?

Accepted Answer

| While our couriers won't pack or seal your parcels during pick-up, rest assured, your items are in safe hands. Our well-trained drivers 🚚 guarantee a swift and secure transfer from your doorstep to our warehouse.

__Preparing for your Pick-up __

If you're shipping a large number of miscellaneous items and have engaged our packing services, we recommend placing your items in disposable bags for easy handling by our driver.
For shipments with multiple small, fragile items that lack external protection, such as shipping 24 wine glasses as is, we recommend reaching out to us via WhatsApp with images of your items.
Our customer service team can then assess your shipment and make special arrangements if needed.
This could include preparing protective material for the courier to pad your items with before placing them into a box.

What happens after Pick-Up

Once your items reach our warehouse, they are in the hands of our experienced packing team, equipped with advanced packing technology 📦🔧.
This combination of expertise and technology ensures your parcels are packed and sealed according to international shipping standards.
This efficient process not only guarantees the safety of your items but also allows us to pass on cost savings to you 💰.

Featured & Frequently Read Articles

Browse All Categories