Question 1

What shipping services do you offer?

Accepted Answer

We currently offer three shipping services from Singapore:

Express - Available worldwide

Best for time-sensitive shipments that need to arrive quickly.
Suitable for high-value shipments, benefiting from fewer handling points, optional insurance coverage, and the option for direct signature upon delivery.
Care packages, where senders wish to cover taxes and avoid the hassle of purchasing packing materials for one-off or a few shipments.
Shipments with unpacked items, benefitting from our professional in house packing service

Standard - (only to US, exclusive to e-commerce partners) ${color}#d30909 Temporarily Suspended)

Suitable for non-urgent shipments, offering an affordable solution for e-commerce sellers.
Instant tracking & easy fulfillment: labels are available for immediate download after ordering, so tracking numbers can be provided right away. Especially beneficial for sellers on eBay, Etsy, Shopify, and similar platforms that require quick fulfillment.
Competitive shipping rates: Cost-effective for parcels between 0.1kg to 8kg, charged based on actual or volumetric weight, whichever is higher.

Postal - Available to EU, CA & US ( exclusive to e-commerce partners)

Suitable for non-urgent shipments, offering an affordable solution for e-commerce sellers.
Instant tracking & easy fulfillment: labels are available for immediate download after order

Question 2

Pick-Ups

Accepted Answer

| At JustShip, we value your time and convenience. Our pick-up service is designed to be hassle-free and flexible, aligning with your schedule.

Here's everything you need to know:

${color}[#ff6600](Booking Your Pick-Up Slot) Easy & Efficient

How to Book: Fill up our shipment form by 9:30 pm, a day before your preferred collection date.
Availability: Pick-ups are available on Mondays-Saturdays.

${color}[#ff6600](Timing & Coordination) We're on Our Way

No Personalized Timing: We adhere strictly to our delivery partner's route, so specific time preferences cannot be accommodated.
ETA Notification: You'll receive a message on the pick-up day, providing a 3-hour time frame, so you can be prepared.

${color}[#ff6600](Can't Be There? No Problem) Safe Alternative Options

Safe Place Option: If you can't commit to the time slot, you can leave your items at a safe place (e.g., shoe rack/riser) and let us know.

${color}[#ff6600](Preparing Your Package) Here's What You Need

Packed/Unpacked Items: Have them ready for collection.
Labeling: Indicate the order ID and recipient's name on the package or on a piece of paper/post-it attached to the items.
No signature or handover needed – just leave the items outside your doorstep. We’ll handle the rest! 👍

![](https://storage.crisp.chat/users/help

Question 3

What Gifts Can I Ship?

Accepted Answer

Unlock More with JustShip

More Choices: Unlike other couriers, we don't impose blanket bans on food, liquids, supplements, or electronics.
Premium Service, Affordable Price: Enjoy VIP shipping without the VIP price tag.
Your Responsibility: With greater freedom comes the need to know what you can and can't ship internationally.

|| Read on for the specific dos and don'ts of shipping with us.

Food 🥕🥫🍔

Yes, you can ship food items overseas! However, each country has unique restrictions on types of food allowed. Check our guide on shipping food overseas for country-specific information. For the mooncake festival, you may also want to see this guide to shipping mooncakes.

Liquids

🥤 Consumable liquids (honey, water, juices, etc.) are generally accepted as non-hazardous.

🧼 Other items like shower gel, soap, cleaning products, and essential oils can typically be shipped in small quantities (~100ml each, 1-5 bottles). If you would like to ship any more than that, a Material Safety Data Sheet (MSDS) is necessary to verify if it's a Dangerous Good.

☣️ Risky liquids (hair dye, paint, acetone, aerosol sprays, nail polish) likely qualify as Dangerous Goods, requiring special procedures and extra fees (typically $200+).

Always pack liquids carefully to prevent leakage. More details can be found in our [guide

Question 4

May I come down to your warehouse to drop off my parcel?

Accepted Answer

Yes you may! Please fill out our shipment form here to schedule an appointment.

📍 Drop-off Address: 18 Howard Road, #07-02, Singapore 369585

Kindly note that our warehouse is not open to the public and we only accept parcels from shippers who have already placed an order and scheduled a drop-off appointment. To avoid disappointment, please do not visit without a valid appointment.

If you need assistance with your order, feel free to contact us via WhatsApp at +65 91187971.

Question 5

Pick-Up: Scheduling, Rescheduling, Cancellation

Accepted Answer

How to Schedule a Pick-up

At JustShip, we offer convenient pick-up services in Singapore for our shippers!

To book a slot for pick up, fill up our shipment form by 9:30pm, the day before your preferred collection date. Pick-ups are between 9:00am to 6:45pm from Monday to Friday, and on 9:00am to 4:30pm on Saturday. (excluding public holidays)

⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper

To prepare you for the parcel collection, you will receive a message with the ETA (2-hour time frame) notification of your pick-up on the same morning.
Even if you are unable to commit to the time slot given, you may simply choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!

Are pick-ups free?

Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us.

Besides getting ready your unpacked/packed items, do indicate on your package your Shipment ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items. For more frequently asked questions on pick ups, check ou

Question 6

What Items Can I Ship?

Accepted Answer

Unlock More with JustShip

More Choices: Unlike other couriers, we don't impose blanket bans on food, liquids, supplements, or electronics.
Premium Service, Affordable Price: Enjoy VIP shipping without the VIP price tag.
Your Responsibility: With greater freedom comes the need to know what you can and can't ship internationally.

|| Read on for the specific dos and don'ts of shipping with us.

Food 🥫

Yes you can ship non-perishable food items overseas! However, every country has different restrictions and prohibitions on what type of food items are allowed. Based on our shipping experience, we do not accept any items containing traces of meat or other high-risk perishables, as they are likely to be rejected by customs.

Check out our guide on shipping food overseas for more information!

Meat Products Based on our shipping experience, most if not all meat items are almost impossible to ship without a permit. To save our shippers from turmoil during their shipping - we do not accept shipments containing traces of meat.

For more information, you may read our article on shipping meat overseas.

Seasonal Goodies: We’ve helped many customers ship festive treats like these:

Chinese New Year goodies 🧧🍊 (e.g. pineappl

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