Question 1

Pick-Ups

Accepted Answer

| At JustShip, we value your time and convenience. Our pick-up service is designed to be hassle-free and flexible, aligning with your schedule.

Here's everything you need to know:

${color}[#ff6600](Booking Your Pick-Up Slot) - Easy & Efficient

How to Book: Fill up our shipment form by 9:30 pm, a day before your preferred collection date.
Availability: Pick-ups are available on Mondays-Saturdays.

${color}[#ff6600](Timing & Coordination) - We're on Our Way

No Personalized Timing: We adhere strictly to our delivery partner's route, so specific time preferences cannot be accommodated.
ETA Notification: You'll receive a message on the pick-up day, providing a 3-hour time frame, so you can be prepared.

${color}[#ff6600](Can't Be There? No Problem) - Safe Alternative Options

Safe Place Option: If you can't commit to the time slot, you can leave your items at a safe place (e.g., shoe rack/riser) and let us know.

${color}[#ff6600](Preparing Your Package) - Here's What You Need

Packed/Unpacked Items: Have them ready for collection.
Labeling: Indicate the order ID and recipient's name on the package or on a piece of paper/post-it attached to the items.

${color}[#ff6600](Need More Information?) -

Question 2

What Gifts Can I Ship?

Accepted Answer

Unlock More with JustShip

Q: I would like to schedule a pick up. What do I need to know?

| To book a slot for pick up, fill up our <a href="https://www.justship.sg/create-shipment">shipment form</a> by 9:30pm, a day before your preferred collection date. Pick-ups are available on Mondays-Saturdays. ⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper <ul> <li>To prepare you for the parcel collection, you will receive a message with the ETA (3-hour time frame) notification of your pick-up on the same morning.</li> <li>If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do! </li> </ul> Are pick-ups free? Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us. Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items. <img src="https://storage.crisp.chat/users/helpdesk/website/a27e534d02000800/image_1aboaji.png" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/a27e534d02000800/image_5m3txg.png" alt="" /> For more frequently asked questions on pick ups, check out our support page <a href="https://justship.crisp.help/en/category/pick-up-13rj2tz/">here</a>!

More Choices: Unlike other couriers, we don't impose blanket bans on food, liquids, supplements, or electronics.
Premium Service, Affordable Price: Enjoy VIP shipping without the VIP price tag.
Your Responsibility: With greater freedom comes the need to know what you can and can't ship internationally.

|| Read on for the specific dos and don'ts of shipping with us.

Food 🥕🥫🍔

Yes, you can ship food items overseas! However, each country has unique restrictions on types of food allowed. Check our guide on shipping food overseas for country-specific information. For the mooncake festival, you may also want to see this guide to shipping mooncakes.

Liquids

🥤 Consumable liquids (honey, water, juices, etc.) are generally accepted as non-hazardous.

🧼 Other items like shower gel, soap, cleaning products, and essential oils can typically be shipped in small quantities (~100ml each, 1-5 bottles). If you would like to ship any more than that, a Material Safety Data Sheet (MSDS) is necessary to verify if it's a Dangerous Good.

☣️ Risky liquids (hair dye, paint, acetone, aerosol sprays, nail polish) likely qualify as Dangerous Goods, requiring special procedures and extra fees (typically $200+).

Always pack liquids carefully to prevent leakage. More details can be found in our [guide

Question 3

I would like to schedule a pick up. What do I need to know?

Accepted Answer

| To book a slot for pick up, fill up our shipment form by 9:30pm, a day before your preferred collection date. Pick-ups are available on Mondays-Saturdays.

⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper

To prepare you for the parcel collection, you will receive a message with the ETA (3-hour time frame) notification of your pick-up on the same morning.
If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!

Are pick-ups free?

Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us.

Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items.

For more frequently asked questions on pick ups, check out our support page here!

Question 4

What Items Can I Ship?

Accepted Answer

Unlock More with JustShip

More Choices: Unlike other couriers, we don't impose blanket bans on food, liquids, supplements, or electronics.
Premium Service, Affordable Price: Enjoy VIP shipping without the VIP price tag.
Your Responsibility: With greater freedom comes the need to know what you can and can't ship internationally.

|| Read on for the specific dos and don'ts of shipping with us.

Chinese New Year goodies 🧧🍊

Check out our comprehensive guide on shipping Chinese New Year goodies to find out more!

Food 🥕🥫🍔

Yes you can ship food items overseas! However, every country has different restrictions and prohibitions on what type of food items are allowed.

Check out our guide on shipping food overseas for more information!

How about meat products? 🥩

Shipping meat and/or Shipping frozen food Internationally (items that contain meat) can attract all sorts of regulations, depending on which country you are shipping to.

Based on our shipping experience, most if not all meat items are almost impossible to ship without a permit. To save our shippers from turmoil during their shipping - we typically do not accept shipments containing traces of meat.

For more information, you may read our [article on shipping meat overseas](https://www.justship.sg/shipping-meat-products

Question 5

What's the delivery time for my parcel?

Accepted Answer

|| It typically takes about 2-5 business days for the package to reach your destination.

Upon collection of your parcel, JustShip takes 1-2 working days to process your shipment. After that, your package will typically reach its destination in 2-4 days.

In sum, from the point of pick-up or drop off, your parcel will typically take 2-5 working days to deliver. In our case, working days exclude weekends and holidays.

There might be situations where it takes longer, i.e. bad weather conditions, customs clearance issues etc

Question 6

Will you help to pack or seal up my parcel during pick-up?

Accepted Answer

| While our couriers won't pack or seal your parcels during pick-up, rest assured, your items are in safe hands. Our well-trained drivers 🚚 guarantee a swift and secure transfer from your doorstep to our warehouse.

__Preparing for your Pick-up __

If you're shipping a large number of miscellaneous items and have engaged our packing services, we recommend placing your items in disposable bags for easy handling by our driver.
For shipments with multiple small, fragile items that lack external protection, such as shipping 24 wine glasses as is, we recommend reaching out to us via WhatsApp with images of your items.
Our customer service team can then assess your shipment and make special arrangements if needed.
This could include preparing protective material for the courier to pad your items with before placing them into a box.

What happens after Pick-Up

Once your items reach our warehouse, they are in the hands of our experienced packing team, equipped with advanced packing technology 📦🔧.
This combination of expertise and technology ensures your parcels are packed and sealed according to international shipping standards.
This efficient process not only guarantees the safety of your items but also allows us to pass on cost savings to you 💰.

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