• My package is stuck at customs. What should I do?

  If you, as the shipper, have received a communication from a FedEx agent requesting additional information, please respond directly to the email. If you haven't received such communication, feel free to contact FedEx at 18007432626 (press 2 and 0 to speak to a customer service officer) with your tracking number for inquiries or to provide the necessary information. If the required information pertains to your recipient, FedEx may have already reached out to them via email or call.Few readers

• My package is delayed! What do I do?

  What You Can Do: Feel free to reach out to FedEx at 18007432626 (press 2 and 0 to speak to a customer service officer) with your tracking number to inquire about any available information on the shipment.Few readers

• My package seems to be rejected and getting returned back to SG. What should I do?

  At JustShip, we strive to guide our customers on customs requirements to prevent such occurrences. This is usually due to: Prohibited/Restricted Items: The contents of the package may fall under restricted categories. Non-Payment of Taxes/Duties: Taxes or duties were not paid within the specified deadline provided by customs. Uncontactable Recipient: FedEx/CustomFew readers

• I received a notification for delivery exception, should I be worried?

  A delivery exception is a temporary delay due to circumstances beyond our control. - This could include inclement weather, natural disasters, or vehicle-related issues. Our team is working diligently to ensure your package is delivered as soon as possible. - A delivery exception doesn't necessarily mean a late arrival. Continue to monitor your shipment via FedExtrack for real-tFew readers