• My package is stuck at customs. What should I do?

  If you, as the shipper, have received a communication from a FedEx agent requesting additional information, please respond directly to the email. If you haven't received such communication, feel free to contact FedEx at 18007432626 (press 2 and 0 to speak to a customer service officer) with your tracking number for inquiries or to provide the necessary information. If the required information pertains to your recipient, FedEx may have already reached out to them via email or call.Few readers

• My package is delayed! What do I do?

  If you find no specific instructions in the parcel tracking details, your shipment may smoothly proceed without further action needed. Our suggestion is to patiently await potential guidance from Customs, unless the delay persists for another 3 days. Sometimes, they already have guidance on your shipment and the information is still making its way to shippers through the communication network. Delivery Exception Delays caused by unavoidable circFew readers

• My package seems to be rejected and getting returned back to SG. What should I do?

  At JustShip, we strive to guide our customers on customs requirements to prevent such occurrences. This is usually due to: Prohibited/Restricted Items: The contents of the package may fall under restricted categories. Non-Payment of Taxes/Duties: Taxes or duties were not paid within the specified deadline provided by customs. Uncontactable Recipient: Courier/CustoFew readers

• I received a notification for delivery exception, should I be worried?

  A delivery exception is a temporary delay due to circumstances beyond our control. - This could include inclement weather, natural disasters, or vehicle-related issues. Our team is working diligently to ensure your package is delivered as soon as possible. - A delivery exception doesn't necessarily mean a late arrival. Continue to monitor your shipment via FedExtrack for real-tFew readers

• My Package May Be Impacted by Customs — What Should I Do?

  If you’ve received the above notification — either on your tracking page or via email from customs or the courier — don’t panic. Here’s a step-by-step guide to help you understand what to do next: 🔍 Step 1: Understand Who Needs to Take Action Use the terms in the message to identify who is responsible for the next steps: Shipper = The person who sent the shipment (usually you, in Singapore). Importer / Consignee = The person receiving the shipment (the recipient, usualFew readers