• I would like to schedule a pick up. What do I need to know?

  Pick-ups are between 9:00am to 6:45pm from Monday to Friday, and on 9:00am to 4:30pm on Saturday. ⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper To prepare you for the parcel collection, yPopular

• Will you help to pack or seal up my parcel during pick-up?

  Preparing for your Pick-up If you're shipping a large number of miscellaneous items and have engaged our packing services, we recommend placing your items in disposable bags for easy handling by our driver. For shipments with multiple small, fragile items that lack externalPopular

• I left my items in Singapore, will you be able to retrieve it from the location and ship it to me?

  The most common places where belongings are left behind include: Changi Airport 🛫 Local Hotels 🏩 Frequently Asked Questions: Who do I key in as the shipper? You can indicate your own name as both the shipper and the recipient. Sender’s contact: Your WhatsApp number Pickup contact's mobile: Hotel’s number/ Lost and found’s generalSome readers

• Can I reschedule/cancel my pick-up?

  ⚠️ Kindly note that there are fees associated for same day rescheduling or cancellation of pick ups. Rescheduling or cancelling after 5PM the day before pick-up: $8 Failed/Unsuccessful Pick-Up¹ : $12.50 This policy is in place to control our operation cost for each shipment order, allowing our shippers to benefit from affordable international sSome readers

• The courier is here, but my package is not ready! Can he wait for me?

  To keep our pickup and shipping operations running smoothly for all customers, we ask that packages be handed over promptly. While the fee covers some of the disruption caused by delays, it does not guarantee extended waiting time. If our driver is unable to wait further due to schedule constraints, the pickup may be considered unsuccessful. We appreciate your understanding and cooperation in helping usFew readers

• Can I add another package to my original order scheduled for pick-up?

  Please let us know in advance if you will be handing us more packages than what was initially declared so we can match the parcels to the correct shipment order when they arrive at our warehouse and ensure your packages are shipped to the correct recipients. Do also remember to label those packages with their respective order IDs and recipient’s name.Few readers