• I would like to schedule a pick up. What do I need to know?

  ⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper To prepare you for the parcel collection, you will receive a message with the ETA (3-hour time framPopular

• Will you help to pack or seal up my parcel during pick-up?

  Preparing for your Pick-up If you're shipping a large number of miscellaneous items and have engaged our packing services, we recommend placing your items in disposable bags for easy handling by our driver. For shipments with multiple small, fragile items that lack externalPopular

• Can I reschedule/cancel my pick-up?

  ⚠️ Kindly note that there are fees associated for same day rescheduling or cancellation of pick ups. Same-day rescheduling/Cancellation: $8 Failed/Unsuccessful Pick-Up¹ : $12.50 This policy is in place to control our operation cost for each shipment order, allowing our shippers to benefit from affordable international shipping services. We understand the importance of convenient pick-up servicesSome readers

• I left my items in Singapore, will you be able to retrieve it from the location and ship it to me?

  The most common places where belongings are left behind include: Changi Airport 🛫 Local Hotels 🏩 Frequently Asked Questions: Who do I key in as the shipper? You can indicate your own name as both the shipper and the recipient. Sender’s contact: Your WhatsApp number Pickup contact's mobile: Hotel’s number/ Lost and found’s generalSome readers

• Can I add another package to my original order scheduled for pick-up?

  Please let us know in advance if you will be handing us more packages than what was initially declared so we can match the parcels to the correct shipment order when they arrive at our warehouse and ensure your packages are shipped to the correct recipients. Do also remember to label those packages with their respective order IDs and recipient’s name.Few readers

• The courier is here, but my package is not ready! Can he wait for me?

  For us to be able to process and ship out packages efficiently, it is important that your packages are delivered to us timely. Every minute of delay during pickups may spill over to the processing time of your shipments and we hope to prevent that for our shippers!Few readers

• How do I reschedule/cancel my pick up?

  Shippers are currently unable to cancel scheduled pick-ups on their own. To reschedule or cancel a pick-up, kindly contact us via WhatsApp or email at hello@justship.sg to provide the following details: Order ID Reason for rescheduling/cancellation To avoid any last-minute cancellation or rescheduling surcharges, please inform us before 10 PM the day before your scheduled pick-up.Few readers