• Do you offer insurance & should I opt for it?

  Yes, we offer optional insurance for your shipments at a fee of 2.4% of your declared item value. This insurance covers loss and damage during transit but does not cover shipment delays. What does insurance cover? Loss of shipment Physical damage to items in transit However, insurance does not cover: Shipment delays Items that were inadequately packed Items with values that are difficult to verify or considered extraordinary in value (e.g. luxury watches, designer jewellery, rareFew readers

• What if my package arrived damaged?

  When a package is damaged, we will need to look into whether the damage was caused by mishandling during transit, or due to insufficient packing. If you have purchased insurance and believe the damage was caused by mishandling during transit, you may file for a damage claim. To file for a damage claim, you will need to provide clear picture evidence of the damaged parcel and item. Checklist of PhotosFew readers

• What if my package is undelivered and seems to be missing?

  Check your shipment status Track your package with the tracking number through the FedEx website provided to you when you shipped the package. Check the status to see if there have been any recent updates or if the package has been marked as delivered. Contact FedEx If the tracking information shows that the package is still in transit but it has been significantly delayed,Few readers

• How much will I be compensated if my shipment was damaged?

  Compensation amount will be assessed after all evidence of damage has been reviewed. If insurance was purchased, the declared value of your package will represent JustShip's maximum liability for your shipment. If your package was found to be insufficiently packed, you will not be eligible to claim for damage. Eligibility for claims: 1️⃣ Insurance was purchased. 2️⃣ Claim form is submitted within 7 days after the delivery of your shipment. 3️⃣ It has been proven that items wereFew readers

• How do I ensure I am eligible for a damage claim (if any)?

  To be eligible for a damage claim: Opt for insurance when making your shipment order. If you decide to pack your items on your own: Ensure that your package is sufficiently packed for transit. Take and keep photos of how your items were packed before transit (internal & external). Inform JustShip about the damaged items and provide information required within 7 days of the delivery date of your shipment.Few readers