• Do you offer insurance & should I opt for it?

  Yes, we offer optional insurance for your shipments at a fee of 2.4% of your declared item value. This insurance covers loss and damage during transit but does not cover shipment delays. What does insurance cover? Loss of shipment Physical damage to items in transit However, insurance does not cover: Shipment delays Items that were inadequately packed Items with values that are difficult to verify or considered extraordinary in value (e.g. luxury watches, designer jewellery, rareFew readers

• What if my package is undelivered and seems to be missing?

  Check your shipment status Track your package with the tracking number through the FedEx website provided to you when you shipped the package. Check the status to see if there have been any recent updates or if the package has been marked as delivered. Contact FedEx If the tracking information shows that the package is still in transit but it has been significantly delayed,Few readers

• Damage Claims: What to note

  How do I ensure I am eligible for a damage claim (if any)? To be eligible for a damage claim: Opt for insurance when making your shipment order. If you decide to pack your items on your own: Ensure that your package is sufficiently packed for transit. Take and keep photos of how your items were packed before transit (internal & external). Inform JustShip about the damaged items and provide information required within 7 days of the delivery date of your shipment. HowFew readers