• What details do I need to fill up the shipment form?

  Here’s a brief walk through on the shipment form: 1. Sender's details: Point of contact for packing and billing of the shipment. Usually the person who initiates and is “in-charge” of the shipment. Tracking details will be sent to the sender via email once packageFew readers

• Where can I find the shipping label and invoice for my shipment?

  We understand how important it is to access your shipping documents — here’s everything you need to know about retrieving your shipping labels, invoices, and receipts when using JustShip. 📦 Do I Need to Print My Own Shipping Label? Nope, you’re all set! For express shipments, you do not need to prepare or print your own shipping labels. Once your package arrives at our warehouse, we will process the shipment details based on the online form you’ve submitted and take care of preparingFew readers

• How do I check my order status?

  To view your order status, head over to www.justship.sg, and sign in to your account. You will be able to view your shipment status under “Dashboard”!Few readers

• Why is there a top up or refund for my order?

  Why do I need to top up? If all your shipment information has been accurately filled up via the shipment form, you will typically not be required to make a top up for your order. Here are the most common reasons for top up: Pick Up surcharge E.g. Failed pick up, Rescheduling of pick up. Click here to find out more important pick up details! Underdeclared dimensions or weight of your package We charge basedFew readers

• Do I need the recipient’s number or email?

  Recipient’s contact information is very crucial when shipping internationally. Courier will reach out to recipient via phone call/email if they require more information for clearance/delivery of the shipment. We’ve had packages rejected and returned back to Singapore (at shipper’s cost) due to uncontactable recipient, so do ensure that the recipient details are valid and accurate. For those who are unable to provide recipient’s telephone number/email, you may indicate your lFew readers

• How do I edit or cancel my order?

  How do I edit my order details? If you would like to change or update certain details in your order (e.g. recipient phone number, address, item description, etc.), simply drop us a message via WhatsApp 📱 and our friendly staff will assist you in amending your order! Please note that changes to your order are not encouraged after it has been shipped out of our warehouse. Once the parcel has been handed over to FedEx or UPS, any changes —Few readers

• Is my Order ID and Shipment ID different?

  To clarify, your Order ID and Shipment ID are not the same, although they are closely related. 🧾 What is an Order ID? Your Order ID refers to your overall order made through JustShip — regardless of how many shipments or recipients are involved. This ID typically looks like this: 2205183ACBHV You will only have one Order ID per order submission. 📦 What is a Shipment ID? Your Shipment ID refers to a specific shipment within your order. It’s a more detailed identifier, as someFew readers