• How do I edit my order details?

  If you would like to edit certain details of your order (e.g. phone number, address, item description, etc.), simply drop us a message via WhatsApp or email us at hello@justship.sg, and our friendly staff will assist you in amending your order!Few readers

• How do I cancel/delete my order?

  If you have created an order and would like to cancel the order, you may reach out to us via WhatsApp or email at hello@justship.sg with your order ID and reason for cancellation. Please note that paid amount (less any rendered services) will be refunded to you via PayNow to the indicated sender’s mobile number in 1-3 weeks.Few readers

• What details do I need to fill up the shipment form?

  Here’s a brief walk through on the shipment form: 1. Sender's details: Point of contact for packing and billing of the shipment. Usually the person who initiates and is “in-charge” of the shipment. Tracking details will be sent to the sender via email once packageFew readers

• Can I change the recipient’s address?

  To change the recipient's address, you may send us the updated address with your order ID via WhatsApp or email at hello@justship.sg, and we’ll amend the details for you.Few readers

• Can I get an invoice or receipt for my order?

  After signing in to your JustShip Account: Click “Dashboard” (next to "Ship now" button) Click on the order you would like the e-invoice/receipt of. Click on “View Invoice/Receipt” to view or download. (https://storage.crisp.Few readers

• Why do I have a pending refund for my order?

  After your package arrives at our warehouse, it will go through a package verification process. If you have over-declared the measurements of your parcel, you will receive a refund for the excess paid via the payment method that was used to make the order.Few readers

• How do I check my order status?

  To view your order status, head over to www.justship.sg, and sign in to your account. You will be able to view your shipment status under “Dashboard”!Few readers

• Why was I asked to make a top up?

  Here are the most common reasons for top up: Pick Up surcharge Eg. Failed pick up, Rescheduling of pick up. Click here to find out more important pick up details! Underdeclared dimensions or weight of your package We charge based on actual or volumetric (length xFew readers

• Do I need the recipient’s number or email?

  Recipient’s contact information is very crucial when shipping internationally. Courier will reach out to recipient via phone call/email if they require more information for clearance/delivery of the shipment. We’ve had packages rejected and returned back to Singapore (at shipper’s cost) due to uncontactable recipient, so do ensure that the recipient details are valid and accurate. For those who are unable to provide recipient’s telephone number/email, you may indicate your lFew readers

• Is my Order ID and Shipment ID different?

  To clarify, your Order ID and Shipment ID are not the same, although they are closely related. 🧾 What is an Order ID? Your Order ID refers to your overall order made through JustShip — regardless of how many shipments or recipients are involved. This ID typically looks like this: 2205183ACBHV You will only have one Order ID per order submission. 📦 What is a Shipment ID? Your Shipment ID refers to a specific shipment within your order. It’s a more detailed identifier, as someFew readers