Can I reschedule/cancel my pick-up?
Yes, you can reschedule your pick-up at no additional cost, as long as it’s done before 5 PM on the day prior to your scheduled pick-up.
⚠️ Kindly note that there are fees associated for same day rescheduling or cancellation of pick ups.
Rescheduling or cancelling after 5PM the day before pick-up: $8
Failed/Unsuccessful Pick-Up¹ : $12.50
This policy is in place to control our operation cost for each shipment order, allowing our shippers to benefit from affordable international shipping services.
We understand the importance of convenient pick-up services for our shippers, and we absorb the cost of pick-ups to provide a hassle-free experience.
¹ driver has made an attempt to collect the items
Shippers are currently unable to cancel scheduled pick-ups on their own. To reschedule or cancel a pick-up, kindly contact us via WhatsApp at 91187971 with the following details:
Order ID
Reason for rescheduling/cancellation
⚠️ Kindly note that there are fees associated for same day rescheduling or cancellation of pick ups.
Rescheduling or cancelling after 5PM the day before pick-up: $8
Failed/Unsuccessful Pick-Up¹ : $12.50
This policy is in place to control our operation cost for each shipment order, allowing our shippers to benefit from affordable international shipping services.
We understand the importance of convenient pick-up services for our shippers, and we absorb the cost of pick-ups to provide a hassle-free experience.
¹ driver has made an attempt to collect the items
How do I reschedule/cancel my pick-up?
Shippers are currently unable to cancel scheduled pick-ups on their own. To reschedule or cancel a pick-up, kindly contact us via WhatsApp at 91187971 with the following details:
Order ID
Reason for rescheduling/cancellation
Updated on: 14/04/2025
Thank you!