Articles on: 🛻 Pick-Up

I would like to schedule a pick up. What do I need to know?

To book a slot for pick up, fill up our shipment form by 9:30pm, a day before your preferred collection date. Pick-ups are available on Mondays-Saturdays.

⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper

To prepare you for the parcel collection, you will receive a message with the ETA (3-hour time frame) notification of your pick-up on the same morning.
If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!

Are pick-ups free?

Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us.

Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items.

For more frequently asked questions on pick ups, check out our support page here!

Updated on: 30/11/2023

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