What if my package arrived damaged?

When a package is damaged, we will need to look into whether the damage was caused by mishandling during transit, or due to insufficient packing.

If you have purchased insurance and believe the damage was caused by mishandling during transit, you may file for a damage claim.

To file for a damage claim, you will need to provide clear picture evidence of the damaged parcel and item.



Checklist of Photos to Provide:
Outer packaging at all possible side with clear damage. Full view and damage view.


Inner packaging. Full view and damage view.


Content condition. Full view and damage view.




Once you have ensured pictures are sufficiently taken, you will be required to fill out a compulsory damage claim form within 7 days after the delivery of your shipment. You may upload the photos/videos on the form directly, or have it sent to us at hello@justship.sg with your order ID as the subject title.

A. Packed by JustShip
Fill up and submit the form here.

B. Not packed by JustShip
Fill up and submit the form here.


Estimated timeline ⌛

Our team will follow up with the claim request via WhatsApp/email.
Depending on the severity of damage, claim amount and complexity of the investigation, damage claim process may take 14 to 65 days to finalize.

Updated on: 15/03/2024