My package is stuck at customs. What should I do?
If you, as the shipper, have received a communication from a FedEx agent requesting additional information, please respond directly to the email.
If you haven't received such communication, feel free to contact FedEx at 18007432626 (press 2 and 0 to speak to a customer service officer) with your tracking number for inquiries or to provide the necessary information.
If the required information pertains to your recipient, FedEx may have already reached out to them via email or call. If uncertain, encourage your recipient to contact the local FedEx facility directly.
If you haven't received such communication, feel free to contact FedEx at 18007432626 (press 2 and 0 to speak to a customer service officer) with your tracking number for inquiries or to provide the necessary information.
If the required information pertains to your recipient, FedEx may have already reached out to them via email or call. If uncertain, encourage your recipient to contact the local FedEx facility directly.
Updated on: 30/11/2023
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