I would like to schedule a pick up. What do I need to know?
To book a slot for pick up, fill up our shipment form by 9:30pm, a day before your preferred collection date.
Pick-ups are between 9:00am to 6:45pm from Monday to Friday, and on 9:00am to 4:30pm on Saturday.
⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper
To prepare you for the parcel collection, you will receive a message with the ETA (2-hour time frame) notification of your pick-up on the same morning.
If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!
Are pick-ups free?
Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us.
Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items.
For more frequently asked questions on pick ups, check out our support page here!
Pick-ups are between 9:00am to 6:45pm from Monday to Friday, and on 9:00am to 4:30pm on Saturday.
⚠️ Kindly note that we will not be able to accommodate our customers' time preference for pick-ups as we follow an optimised route to help us continue providing affordable services for shipper
To prepare you for the parcel collection, you will receive a message with the ETA (2-hour time frame) notification of your pick-up on the same morning.
If you are unable to commit to the time slot given, you may choose to leave your items at a safe place (eg. shoe rack/riser) - please inform us if you do!
Are pick-ups free?
Yes, we pick up your packed or unpacked items directly from your doorstep for free! This is a complimentary service when you ship internationally with us.
Besides getting ready your unpacked/packed items, do indicate on your package the order ID and recipient’s name. You may do so by writing the details directly on the package, or on a piece of paper/post it attached to your items.
For more frequently asked questions on pick ups, check out our support page here!
Updated on: 07/04/2025
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