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Why was I asked to make a top up for my shipment order?

If you have opted for our packing services, shipping cost will only be finalized after packing.

To avoid rude shocks, do buffer adequately for the packing materials when getting a quote/filling up the shipment form. For shippers who have overdeclared the measurements of their parcel, you will be refunded for the excess paid (applicable to all orders with refund amount above $2.00).

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