When a package is damaged, FedEx will need to look into whether the damage was caused by mishandling during transit, or due to insufficient packing.
To apply for damage claim, please follow the steps below.
Step 1: Pictures.
The first thing you want to do is to get as many pictures of the damaged parcel and item as possible.
Checklist of Photos to Provide:
✅ #1: Outer packaging at all possible side with clear damage. Full view and damage view.
✅ #2: Inner packaging. Full view and damage view.
✅ #3: Content condition. Full view and damage view.
Step 2: Packaged was packed by?
A: Packed by us at JustShip
Fill up and submit the form 2A here.
B: Not packed by JustShip
Fill up and submit the form 2B here.
Estimated timeline ⌛:
Our team will follow up with the claim request via email.
Depending on the severity of damage, claim amount and complexity of the investigation, damage claim process may take 14 to 60 days to finalize.