What type of items do you pack?

Paintings 🖼️

Our team is experienced in handling fragile items like paintings, and we make sure they are packed sufficiently for transit.

📏 Estimating Packing Size

A quick way to get a rough estimate is to buffer about 11–16 cm on each side of your painting to account for protective packing. Then, input the adjusted dimensions into our rate calculator to get a shipping estimate.

Example:

If your painting is 60 x 40 x 4 cm,

→ Buffer +11 cm on each side (length, width, height)

→ Declare: 71 x 51 x 15 cm

It may sound like a lot, but 11 cm of buffer gives only about 5.5 cm of protection per side — just enough for corner guards, foam, and impact-resistant material.

For larger, heavier or more fragile pieces, we recommend buffering up to 16 cm.

If you need help , reach out to us with the following details and we will get back to you!

• Photo of Painting
• Dimensions of Painting (length x width x height in cm)
• Weight (kg)
• Destination Country

With these details, we'll be able to give you a personalized quote and ensure that your artwork is shipped securely to its destination.

Luggages 🧳

Yes, we do! If you’re shipping luggage with us, it will need to be either shrink-wrapped or packed in a box for security and processing purposes.

Option 1: Shrink-wrapped

We offer shrink-wrapping at an additional cost of $10.

This is ideal if your luggage is simply being used as a container to hold your items, and you’re not too concerned about cosmetic damage during transit.

📌 Important note: While shrink-wrapping luggage is a popular option among shippers, please be aware that shrink-wrapping without an outer box is not considered proper transit packaging by couriers. As such, any damage claims will be rejected due to insufficient protection. Please proceed only if you're comfortable with this risk.

To proceed:

• Add 2 cm buffer to your luggage dimensions when declaring them

• Select “No need packing” during checkout

• In the comment box, mention that you'd like your luggage shrink-wrapped

• Our team will send a top-up link for the $10 fee later

Option 2: Packed in a box

This will protect and secure your luggage during transit, however may cost significantly more to ship as the cost of shipping will include the chargeable weight of the external packaging, instead of the luggage on its own.

For this option, please add at least 5 cm to the length, width, and height of your box when filling out the shipment form.

Polymailers & Documents 📩

At JustShip, we aim to keeping your package secure and maintaining the smallest possible size.

1. How do we calculate charges?

Whether it's polymailers or documents, we treat them the same way as any other package.

We calculate charges based on the weight and dimensions of the item, opting for the higher value between the actual and volumetric weight (e.g. an A4 paper can be declared 30 x 24 x 1 cm, and will have a volumetric weight of 0.15kg).

This ensures that you're only paying for the true cost of shipping your item, taking into account both its weight and size.

2. What's the minimum charge?

Given that we have a minimum chargeable weight of 0.5kg, most thin documents and small polymailers will fall into this category.

This means that even if your item weighs less than 0.5kg, the shipping cost will still be calculated based on a weight of 0.5kg.

3. What if I use my own polymailers?

If you prefer to use your own polymailers, that's perfectly fine! We won't impose additional charges for this. However, we do recommend that your polymailers meet international shipping standards to avoid any potential issues during transit.

Additionally, we recommend you tape all loose ends tightly to maintain the most compact dimensions for your shipment. This helps to minimize the volumetric weight and can lower your shipping costs.

Electronics 🖥️

We’ve packed and shipped many types of electronics — from phones and laptops to speakers, monitors, PCs and more — so you’re in good hands with us.

That said - while we’re experienced packers and will make sure your electronics are well-protected for transit, we’re not trained electronics technicians. This means we might not know how to properly handle fragile ports (like USB slots), loose cables, or other exposed parts the way your device manufacturer might.

If there are specific parts you’d like to protect — like covering connectors, padding exposed sections, or removing delicate components — we recommend doing so before handing your item over to us. This helps ensure everything arrives in the condition you expect!

JustShip will not be liable for any electrical malfunctions of the internal components, and we can only guarantee that your item is packed in a manner that prevents any external damage during transit.

For Monitors:

We have seen people remove the GPUs from the motherboard and pack them separately when shipping a desktop, as the GPU to motherboard connection can be flimsy. Therefore, we recommend that you remove the GPU from the motherboard before the collection of your items, and also fill up the empty spaces with bubble wrap, foam or other packing materials that will help prevent any possible movement within your PC.

Kindly note that JustShip will only guarantee the external physical condition of the desktop (i.e. no dents, no scratches). We will not be liable for the working condition of the GPU, and all other internal parts.

Bags 👜

While most bags are safe to fold and pack compactly, some bags — especially structured or brand-new bags — are sensitive to how they’re packed. If folded or compressed incorrectly, they may develop irreversible dents or creases during transit.

📌 Our rule of thumb:

We will always try to maintain the original shape of your bag, especially if it's structured, firm, or intended to arrive in presentable condition (e.g. for a return or resale).

Here’s how we typically pack bags:

• Soft, unstructured bags may be gently folded or flattened to reduce costs, unless instructed otherwise.
• Structured or new bags will be stuffed and packed in a box that preserves their full shape — without folding.

If you have specific packing preferences (e.g. "Please do not fold", "Pack like a retail return", etc), just let us know in the comments section during checkout or drop us a WhatsApp after placing your order. We’ll make sure it’s packed the way you expect. 👍

Updated on: 18/07/2025