> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.justship.sg/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Pick-Ups

| At JustShip, we value your time and convenience. Our pick-up service is designed to be hassle-free and flexible, aligning with your schedule.

Here's everything you need to know:

1. ${color}[#ff6600](Booking Your Pick-Up Slot) Easy & Efficient
* **How to Book**: Fill up our [shipment form](https://www.justship.sg/create-shipment) by 9:30 pm, a day before your preferred collection date.
* **Availability**: Pick-ups are available on Mondays-Saturdays.

2. ${color}[#ff6600](Timing & Coordination) We're on Our Way
* **No Personalized Timing**: We adhere strictly to our delivery partner's route, so specific time preferences cannot be accommodated.
* **ETA Notification**: You'll receive a message on the pick-up day, providing a 3-hour time frame, so you can be prepared.

3. ${color}[#ff6600](Can't Be There? No Problem) Safe Alternative Options
* **Safe Place Option**: If you can't commit to the time slot, you can leave your items at a safe place (e.g., shoe rack/riser) and let us know.

4. ${color}[#ff6600](Preparing Your Package) Here's What You Need
* **Packed/Unpacked Items**: Have them ready for collection.
* **Labeling**: Indicate the order ID and recipient's name on the package or on a piece of paper/post-it attached to the items.
* **No signature or handover needed** – just leave the items outside your doorstep. We’ll handle the rest! 👍

![](https://storage.crisp.chat/users/helpdesk/website/a27e534d02000800/untitled-8_1om2avj.png)
![](https://storage.crisp.chat/users/helpdesk/website/a27e534d02000800/untitled-9_441mug.png)

5. ${color}[#ff6600](Need More Information?) We're Here to Help
* **FAQs**: For more frequently asked questions on pick-ups, visit our support page here.

##### JustShip’s Commitment - A Seamless Process Just for You

We're committed to making your shipping experience as smooth as possible. From booking to collection, every step has been designed with you in mind. If you have any questions, contact us, and we'll assist you promptly.