> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.justship.sg/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Changi Airport (Lost & Found) JustShip offers courier collection services from Changi Airport’s Lost & Found counters **every Tuesday and Thursday only**. The two most common Lost & Found operators at the airport are: * **SATS Lost & Found** * **CAG (Changi Airport Group) Lost & Found** Due to the coordination effort and special handling required for airport collections, a${color}[#de0d0d]( )${color}[#de0d0d](**non-refundable**)${color}[#de0d0d]( $20 pick up fee) is imposed. This covers the additional administrative work and time needed to ensure your item is successfully retrieved and shipped out. ### SATS LOST & FOUND **Step 1: Confirm item readiness with Changi Airport** Contact the staff at Changi Airport you've been corresponding with and let them know that a courier from JustShip will be collecting the item on your behalf. Please ensure: * Your item is ready for collection * They are willing to release the item to a third-party courier (JustShip) Kindly note that our airport pickups are scheduled on Tuesdays and Thursdays only. **Step 2: Fill in our shipment form** https://www.justship.sg/create-shipment Please use: * Your own name for both the shipper and recipient fields * Your WhatsApp number as the sender’s contact * Lost & Found’s phone number as the pickup contact * The full pickup address provided to you by Changi Airport **Step 3: Prepare required documents** Changi Airport’s Lost & Found typically lists the following documents for third-party pickups: i) A signed authorization letter ✅ ii) A copy of your passport ✅ iii) A completed airway bill iv) A completed commercial invoice However, in JustShip’s process, we only provide items (i) and (ii) — the authorization letter and passport copy — at the point of collection. The airway bill and commercial invoice will be generated after we receive your item and process it at our warehouse. To proceed, WhatsApp us at +65 9118 7971 with: * [Letter of Authorisation](https://storage.crisp.chat/users/upload/operator/da17ef956517f800/airport-authorisation-form-tem_1v1601d.docx) (fill and sign) * A PDF copy of your passport ⚠️ To ensure a smooth collection, kindly send us your completed authorization form and passport copy **at least 24 hours before the scheduled pickup date**. This will enable our courier team to successfully collect your items from the Lost and Found counter. **Step 4: What happens next** Once your pickup is confirmed: * Our courier will collect the item and bring it to our warehouse * We’ll verify and pack the item (if needed) * We’ll generate the airway bill and commercial invoice * Your parcel will be handed over to our shipping partners for international delivery * You’ll receive a tracking number to monitor the shipment **Step 5: Forward Changi Airport's confirmation** Email us at hello@justship.sg with any email correspondence from Changi Airport confirming the pick-up arrangement. This helps ensure we’re able to collect on your behalf without issues. --- ### CAG (Changi Airport Group) Lost & Found **Step 1: Forward us CAG's confirmation email** CAG should send you a formal email with your Found Report Reference. This email is mandatory for the pick-up to proceed. Once you’ve received this, please forward the email to hello@justship.sg. We cannot proceed without this confirmation. You’ll know it’s the right email if it looks like this: ![](https://storage.crisp.chat/users/helpdesk/website/-/a/2/7/e/a27e534d02000800/image_14m52fe.png) ${color}[#d20f0f](💡 Note: JustShip will complete the collection booking on your behalf, after shipment form has been filled out. ) **Step 2: Fill in our shipment form** https://www.justship.sg/create-shipment Please use: * Your own name for both the shipper and recipient fields * Your WhatsApp number as the sender’s contact * Lost & Found’s phone number as the pickup contact * The full pickup address provided to you by Changi Airport **Step 3: Prepare required documents** Changi Airport’s Lost & Found typically lists the following documents for third-party pickups: i) A signed authorization letter ✅ ii) A copy of your passport ✅ iii) A completed airway bill iv) A completed commercial invoice However, in JustShip’s process, we only provide items (i) and (ii) — the authorization letter and passport copy — at the point of collection. The airway bill and commercial invoice will be generated after we receive your item and process it at our warehouse. To proceed, WhatsApp us at +65 9118 7971 with: * [Letter of Authorisation](https://storage.crisp.chat/users/upload/operator/da17ef956517f800/airport-authorisation-form-tem_1v1601d.docx) (fill and sign) * A PDF copy of your passport ⚠️ To ensure a smooth collection, kindly send us your completed authorization form and passport copy **at least 24 hours before the scheduled pickup date**. This will enable our courier team to successfully collect your items from the Lost and Found counter. **Step 4: What happens next** Once your pickup is confirmed: * Our courier will collect the item and bring it to our warehouse * We’ll verify and pack the item (if needed) * We’ll generate the airway bill and commercial invoice * Your parcel will be handed over to our shipping partners for international delivery * You’ll receive a tracking number to monitor the shipment --- We know retrieving items from the airport can feel complicated - but you're not alone. Our team has helped many customers successfully retrieve and ship items from Changi Airport. If you’re unsure which Lost & Found counter your item is with, or have any questions about the process, feel free to reach out to us on WhatsApp [at +65 9118 7971](https://wa.me/6591187971) — we’ll be happy to assist.