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My package is stuck at customs. What should I do?

If you (shipper) have been contacted by a FedEx agent requesting for more information, you may respond to the email directly. If you have not, you may contact FedEx directly at 18007432626 (press 2 and 0 to speak to customer service officer) with your tracking number to enquire/provide them with the information required.


If the information is pending your recipient, FedEx may have already contacted your recipient via email/call for it. Do get your recipient to reach out to the local FedEx facility directly if you are unsure.

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